Senior GTM Automation Engineer (Remote)

Why This Role is Exciting

We are seeking a Senior GTM Automation Engineer to drive efficiency and intelligent workflow transformation across our Post-Sales organization (Customer Success, Renewals, Professional Services, Support, and Customer Education).

This role will identify automation opportunities, design AI-enabled workflows, partner with frontline teams to eliminate manual work, and pilot third-party AI and automated workflow solutions. You will serve as the bridge between business teams, enterprise systems, and emerging AI capabilities while ensuring automation drives measurable improvements in retention, productivity, and customer experience.

This is a high-impact role focused on scaling the organization.

Key Responsibilities

• Identify and prioritize automation opportunities across CS, Renewals, Professional Services, Support, and Customer Education

• Build and scale automations that support post-sale segments with limited or no account ownership, in addition to high-touch programs.

• Design AI-powered workflows using tools such as Workato, automation platforms, LLM-based tools, REST APIs and internal systems

• Develop standardized automation playbooks to scale repeatable solutions

• Research, identify, evaluate, and recommend third-party automation and AI tools aligned to business needs